Refund Policy
Last updated October 23, 2026
Who we are
Magic Testimonials is operated by FTR Services d.o.o., Jezerska ulica 5, 10430 Samobor, Croatia (OIB 47506464186). This policy covers every paid Magic Testimonials plan. Questions go to support@magic-testimonials.com.
The Free plan
The Free plan costs nothing and has no time limit, so you can try Magic Testimonials before you pay. There is no free trial on paid plans and nothing to refund on the Free plan.
The 30-day money-back guarantee
If a paid plan is not right for you, ask for a refund within 30 days of your first payment and we refund the full amount you paid, including any tax. This applies to monthly and yearly plans alike. It covers the first payment you make for a paid plan; it does not cover renewals or later payments.
How to ask for a refund
Email support@magic-testimonials.com from the email address on your account and tell us which account it is. You can tell us why if you want to; the reason does not change the outcome. A request sent within the 30 days is covered even if we process it later. We confirm the refund within two business days and send it to the payment method you paid with. Depending on your bank or card issuer, it can take 5 to 10 business days to show on your statement. A refund under the guarantee ends your paid plan and your account moves to the Free plan.
Cancelling your plan
You can cancel at any time from your account (Settings, then Billing) or by emailing us. Cancellation takes effect at the end of the current billing period: you keep your plan until then and we do not charge you again. Your account then moves to the Free plan, and nothing is deleted. After the first 30 days, the unused part of a billing period is not refunded.
If something goes wrong on our side
If a problem on our side keeps you from using Magic Testimonials for a meaningful part of a billing period, or we charge you by mistake, tell us. We will make it right with a credit or a refund.
Chargebacks
If something is wrong with a charge, please contact us first: we can usually fix it faster than a payment dispute.
Your statutory rights
If you are a consumer in the European Union, the European Economic Area, the United Kingdom or Switzerland, you also have a 14-day right to withdraw from your first purchase under consumer law. Our 30-day guarantee is longer and sits alongside that right; it does not replace it. Nothing in this policy limits rights that cannot lawfully be limited.
Contact
Support and billing questions: support@magic-testimonials.com. We reply within two business days.
Changes
We may update this policy as Magic Testimonials evolves. Changes apply to purchases made after the change, and we tell paying customers about material changes by email.
